Privacy Policy

Lilly’s Nails LR (“Lilly’s Nails,” “we,” “us”), operated by ZEN SPA LLC, respects your privacy. This policy explains what information we collect when you call, text, or book with us, and how we use it.  

Information We Collect 

• Your name and phone number when you call our salon or book an appointment.
• Appointment details, such as the service, technician, date, and time you choose.
• Recordings and transcripts of calls answered by our virtual receptionist, used to provide and improve our service.

How We Use Your Information 

• To answer your questions and help you book, change, or cancel appointments.
• To send you a text message with our booking link when you ask for one during a call.
• To operate our salon, maintain appointment records.

Text Messages (SMS) 

• We text you only when you agree during a call to receive our booking link. Message frequency: one message per request.
• Message and data rates may apply.
• Reply “STOP” to stop receiving messages. Reply “HELP” for help or call us at (501) 319-7260.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Sharing Your Information 

We do not sell your personal information. We share it only with service providers that help us operate our business, such as our booking, phone, and messaging providers, and only as needed to provide our services or when required by law. 

Keeping Your Information Safe 

We use reasonable measures to protect your information and retain it only as long as necessary for business or legal purposes. 

Contact Us 

Lilly’s Nails LR (ZEN SPA LLC) 

200 N Bowman Rd, Ste 14, Little Rock, AR 72211 

Phone: (501) 319-7260 

Website: https://lillysnailslr.com